Bitrix24 CRM allows you to organize automatic control of sales managers' responses to customer emails. This opportunity is relevant for companies where repeat sales to regular customers predominate. In this case, the most importantquality of service.

Let's take an example of how this task can be solved using the tools built into the Bitrix24 platform.

Mail Monitoring Report

We have created a special report "Mail Control", it looks like this:

Report Features

All incoming and outgoing correspondence is recorded in the report automatically, indicatingdatesin the corresponding column.

The table has a separate column in which a mark is placed on the presence or absence ofreply to mail request the customer.

If the answer is sent, it is indicated in a separate columnthe time during which the manager responded to the request counterparty

The table also indicatesemail subject, responsible manager, counterparty mailto which the response was sent.

A separate column indicates the CRM objects, which indicatecontacts, companies or company divisions, for which you want to set up conversation tracking.

In Bitrix24, you can check how well a particular client is served. To do this, go to the company card or contact card.

In this card, you can click on the "Mail Control" link and see a list of incoming letters with a mark about the presence of answers to them. And for requests with answers, you can control how long it takes to send a response letter.