info@garnet-lab.com
РУССКИЙ
+7 495 414 18 36

11/2/2022

3 minutes

Error “No connection to server” in Bitrix24 (box)

Автор статьи

Глеб Антоненко

The appearance of this means that there is no connection to the Bitrix24 Push&Pull server, which is responsible for interactivity (immediate delivery of messages to chats, changing statuses in CRM without rebooting, etc.)

 
 

Try in incognito mode/another browser. If it reproduces, then let the administrator who maintains your portal know. If it does not reproduce, then the problem is on the side of the user's browser - you need to clear the browser cache.

Additionally

In the admin panel Settings - Tools - System Check

run a test in the Portal Operation and Configuration Testing tabs

see that the Push and Pull Queue Server has a normal status

If a

  • There are no problems on the side of the server itself, all checks pass
  • None of the external (non-office) networks play

Suspicions about your internal network nuances. Perhaps WebSocket connections are being blocked. Check:

  • firewall
  • antivirus
  • ad blockers

Blocking can occur both at the level of your computer and at the level of your organization's network. Contact your administrator.

Есть вопросы или нужно решение Вашей задачи?

Оставьте заявку, заполнив форму обратной связи. Наш специалист свяжется с Вами в самое ближайшее время